Questions to Ask a Potential VoIP Provider

With so many VoIP providers servicing your area, carefully qualifying prospective providers can be a challenge. It is important to know what to look for when selecting a cloud-based VoIP solution and provider so you’re prepared to deploy the right fit for your business. And that’s where we come in. Business VoIP Quote takes pride in matching you strictly with VoIP providers that will fulfill the unique needs of your business. Not only that, but we’ll provide you with resources to arm yourself with the right knowledge and information to help you feel secure in deploying a solution.

Questions to Ask a Potential VoIP Provider

With so many VoIP providers servicing your area, carefully qualifying prospective providers can be a challenge. It is important to know what to look for when selecting a cloud-based VoIP solution and provider so you’re prepared to deploy the right fit for your business. And that’s where we come in. Business VoIP Quote takes pride in matching you strictly with VoIP providers that will fulfill the unique needs of your business. Not only that, but we’ll provide you with resources to arm yourself with the right knowledge and information to help you feel secure in deploying a solution.

Before you start comparing business phone systems, do these 3 things:

Review current system

Review your current office phone system and note which aspects of your system you are happy with and what you would like to change

Run network tests

Run packet loss, latency and bandwidth tests to determine if your network will be able to support a quality business phone system

Determine needs

Determine the number of seats you’ll need - this can affect your pricing and give you a better sense of potential costs

Choosing the Best Business VoIP Provider

When searching for a new VoIP provider, there is no one-size-fits-all solution. The best service for one business may not translate to what is most ideal for yours. It’s all about finding a VoIP provider that can cater to your unique business needs. The following factors should be considered when comparing business phone system providers:

1. Portability

Does the provider effectively service your area and can they port your existing business phone number over to their system?

2. Support

What is the technical support model? Is the center off-shore or based in-house and what time frames do they offer support?

3. Contracts

Ask about contract terms, details, and limitations. Does the provider offer refunds and what are the service level agreements?

4. Quality of Service

Understanding the current level of customer churn will determine their customer satisfaction levels.

5. Versatility

Search for a provider that can help your business scale quickly with seamless provisioning and quick shipping.

Important Features

We only partner with IP Phone Businesses who have inclusive pricing, meaning that all standard business features are already included in their plans. Our providers offer a multitude of features; some designed to streamline the call management process, and others to improve the customer calling experience. Before you begin your search for a business phone system, identify exactly what features you believe are necessary or will add value to your company. These are the features that you should be aware of:

Three-Way Calling
Call Park/Call Retrieve
Call Forwarding
Simultaneous Ring
On-Hold Messaging
Attended Call Transfers
Call Conferencing
Paging
Call Recording
Caller ID
Voicemail to Email
Call Privacy
Do Not Disturb
Auto Attendant
Call Queues/Ring Groups
Do Not Disturb
Conference Bridge
Long Distance Dialing
Online Admin Platform
Number Porting
Hosted PBX
Softphones/Mobility
Caller ID Blocking
CRM/SaaS Integrations